Welcome to the Lucent Illuminators Web site.
Your use of this website constitutes your agreement to be bound by the following terms and conditions related
to the use of the website. These terms and conditions are subject to change from to time to time without prior notice. After such a change, your use of the website constitutes your agreement to be bound by the changed terms and conditions. You should therefore be sure to review these terms and conditions each time you log on to our website.
The content of the Lucent Illuminators website is protected by the intellectual property laws including trademark and copyright laws. Our website is intended solely for personal non-commercial use by the users of our website. We recognize that from time to time you may wish to download, print and store portions of our website. You may do this so long as you only use such copies for your own personal non-commercial use; you do not copy or post that material on any network computer or broadcast that material in any media and that you do not modify or alter that material in any way. The mere fact that you have downloaded such materials does not transfer to you any right to title or interest in such materials. All intellectual property rights and any such materials remain the sole and exclusive property of the owners of Lucent Illuminators website.
This website is provided on an as is basis and Lucent Illuminators makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. LUCENT ILLUMINATORS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT, SHALL LUCENT ILLUMINATORS BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR USE OF LUCENT ILLUMINATORS PRODUCTS, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
The laws of the State of New Hampshire govern these disclaimers and the terms and conditions set forth above without giving any effect to any principles of conflicts of law.
You agree to defend, indemnify and hold the owners and associates of Lucent Illuminators harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this website or use of Lucent Illuminators products.
All shipping, billing and pricing errors must be reported within 7 days of receipt of shipment.
All orders shipped free except for orders being shipped outside of the continental U.S. All orders outside of the continental U.S. will have shipping costs added to the product cost. All non-U.S. shipments will be F.O.B. Washington, NH.
If your order does not qualify for prepaid freight, freight and insurance costs are calculated and added to invoice total.
All freight charges are subject to dimension/oversize carrier weight regulations.
Shipping fees are non-refundable.
Customer is responsible for all freight charges for unaccepted or refused delivery of shipments.
Refused shipments will incur a 20% restock fee.
Damages are the responsibility of the carrier once the shipment is released from Lucent Illuminators warehouse in Washington, NH. After shipment is released to carrier, any damages must be reported to Lucent Illuminators within seven days from receipt of shipment. All claims must be filed by Lucent Illuminators directly with the freight carrier.
If you see visible damage, open & inspected prior to accepting the shipment. Damage claims will not be paid unless damage is indicated on freight bill
To ensure damage/claim credit, all damaged product, original packaging and outer shipping box must be returned to Lucent Illuminators Co., 949 N. Main St., Washington, NH 03280.
The owners of Lucent Illuminators want you to be happy with your purchase. But sometimes, it’s just not right. If you have an issue with your product, go to our website at www.LucentInfraredLEDLights.com/Contact within 30 days of the date of purchase. All products MUST be returned in the original manufacturer's box with all parts, accessories and user manuals that originally came with the product. Boxes MUST be packed sufficiently, meeting the shipping carrier packing specifications. The shipper is responsible for all return shipments until they are received at Lucent Illuminators. It is recommended that all returned shipments are insured.
Product Guarantee: our lifetime guarantee covers the workmanship and functionality of our products as advertised when used in accordance with the purposes set forth in our product descriptions. The guarantee is invalid if any units are opened, tampered with, submerged in a liquid or abused in any way.
At Lucent Illuminators.com, we recognize that privacy of your personal information is important. We never sell or share your personal information to third parties.
When you purchase something from Lucent Illuminators.com, as part of the buying and selling process, we collect the personal information you give us such as your name, mailing address, phone number, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): When you purchase an item from Lucent Illuminators you automatically agree to be sent emails from us about our store, new products and other updates. You may unsubscribe from our email list by stating so on our Contact Us page.
When you leave a testimonial on our contact page or by email, you automatically give us permission to publish said testimonial, either in whole or in part, on our website and in our promotional materials. If you elect not to have your testimonial or any other comments you may submit to us published, please Contact Us stating that you do not want your comments published.
As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP, the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.
Cookies and Web Beacons
You can chose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions. If required to do so by law, we will only do so under a court order. We value our customers' privacy.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
· If you have changed your mind within 30 days from the date of invoice you can return the merchandise.
· You are responsible for shipping the product back to Lucent Illuminators at 949 N. Main St., Washington, NH 03280 and for the costs associated with that shipment. You will also be responsible for the costs to ship the merchandise to you in the case of free freight items.
· It is important that you return everything on your order, and that it is in its original packaging.
· We will credit your account for the price of the equipment minus shipping and handling costs.
· We will charge a 20% restocking fee if the product comes back to us in other than pristine "sell as new" condition.
For more information about our website and our company and its policies, please contact us at support@LucentIR.com.